Position: Members’ Experience & Business Development Manager
Role: Joana’s role is multi-functional. She responds to members’ requests from a company policy-and-procedure aspect, while assisting management with customer suggestions and complaints. In addition, Joana also processes reservations and is involved with data entry. Living up to her multi-skilled label, she also collects membership fees and quality checks member satisfaction, from booking process through to post-holiday feedback.
Passion: Joana loves yoga, paddle-surfing and travelling. She’s always up for a challenge (as if her job role wasn't a clue).
Favourite travel destination: Free and flexible, wherever her heart takes her.
Joana fast fact: Joana ran a marathon while holidaying in Spain.